Privacy Policy

Britannia Payments is committed to protecting the privacy and security of your personal data. This privacy policy explains how we collect, use, and share information when you use our site and services, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We collect information to provide and improve our services. The types of data we collect depend on how you interact with our site and services. This may include:

Information you provide to us: This includes information you give us when you register for an account, use our services, communicate with us, or participate in surveys or promotions. This information may include your business details, contact information (such as name, address, phone number), financial information (such as bank account details), identification documents, and other information relevant to providing our services.

Information we collect automatically: When you visit our site or use our online platform, we may automatically collect certain information from your device or browser. This includes technical information such as IP address, browser type, operating system, referring URLs, and information about your usage patterns (e.g., pages visited, time spent on the site). We may also collect information about your location if your device settings allow it.

Information from third parties: We may receive information about you from third parties, such as credit bureaus, identity verification services, and payment processors, as necessary to provide our services, manage risks, or comply with legal obligations.

Lawful Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

Legal obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided that your fundamental rights and freedoms do not override those interests. Our legitimate interests include providing, maintaining, and improving our services, managing risks, detecting and preventing fraud, and communicating with you.

Consent: In certain cases, we may rely on your explicit consent for processing specific types of personal data.

How We Use Your Information

We use the information we collect for various purposes, including:

Providing and managing our services: To process transactions, provide merchant services, manage your account, and deliver the features and functionality of our online platform.

Communicating with you: To respond to your inquiries, send you service-related notices, updates, and support messages.

Improving our services: To understand how our site and services are used, analyze trends, and develop new products and features.

Marketing: To send you promotional communications about our services or relevant offers, where permitted by law or with your consent. You can opt out of marketing communications at any time.

Risk management and fraud prevention: To monitor transactions, detect and prevent fraudulent or unauthorized activities, and manage risks associated with payment processing.

Compliance with legal and regulatory obligations: To comply with applicable laws, regulations, court orders, and government requests.

Sharing Your Information

We may share your personal data with third parties under certain circumstances, including:

Service providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as payment processors, banks, identity verification services, IT service providers, and customer support providers. These third parties are authorized to use your personal data only as necessary to provide these services to us.

Financial institutions: We share information with banks, card networks, and other financial institutions involved in the payment processing ecosystem to facilitate transactions and comply with network rules.

Legal and regulatory authorities: We may disclose your information if required to do so by law, regulation, or legal process, or in response to lawful requests from public authorities, including to meet national security or law enforcement requirements.

Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security system is completely impenetrable, and we cannot guarantee the absolute security of your information.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the type of data and the purpose of processing.

Your Data Protection Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data. These may include:

The right to access: You have the right to request a copy of the personal data we hold about you.

The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

The right to erasure (right to be forgotten): You have the right to request that we erase your personal data under certain conditions.

The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.

The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.

The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

The right to withdraw consent: If we are relying on your consent to process your personal data, you have the right to withdraw your consent at any time.

The right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority, particularly in the country of your habitual residence, workplace, or where an alleged infringement of data protection law occurred.

To exercise any of these rights, please contact us using the details provided below.

Cookies and Similar Technologies

Our site may use cookies and similar technologies to enhance your browsing experience, analyze site usage, and for marketing purposes. You can manage your cookie preferences through your browser settings.

Third-Party Links

Our site may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Contact Us

If you have any questions or concerns about this privacy policy or our data processing practices, you may contact us in writing at:

Britannia Payments
10 Pall Mall
3rd Floor
London, Greater London
SW1Y 5BL
United Kingdom

Flexible Payment Solutions Tailored for You

Britannia Payments understands that every business is unique. That's why we offer a comprehensive suite of services designed to meet the specific payment needs of businesses of any type and size, ensuring you can accept payments conveniently and securely, wherever your customers are.

Hand inserting credit card into a secure payment terminal

Payment Processing

Experience secure and reliable card processing capabilities that handle all major card types – Visa, Mastercard, American Express, and more. Whether transactions occur online or in-store, our robust infrastructure ensures swift, secure, and seamless authorisation and settlement, reducing declined transactions and improving cash flow.

Modern wireless card payment terminal on a counter

Card Terminal Solutions

Equip your business with our range of modern, portable, and countertop POS terminals. Designed for intuitiveness and speed, these terminals support chip & PIN, contactless, and mobile wallet payments, providing a seamless and efficient checkout experience for both you and your customers in any retail or service environment.

Computer screen showing an e-commerce checkout page with payment options

Online Payment Gateways

Integrate world-class, secure payment processing directly into your website with our developer-friendly gateway solutions. Customisable options, fraud prevention tools, and support for recurring payments make accepting online transactions effortless, enhancing trust and conversion rates for your e-commerce platform.

Hand holding a smartphone using a payment app

Mobile Payment Systems

Accept payments on the go, at pop-up events, or directly at the customer's table with our flexible and easy-to-use mobile payment applications and devices. Turn your smartphone or tablet into a powerful payment acceptance tool, perfect for businesses that need portability without compromising on security or functionality.

Diagram showing integration between e-commerce platform and payment gateway

E-commerce Integration

Seamlessly connect your online store, regardless of the platform (Shopify, WooCommerce, Magento, custom builds, etc.), with our secure payment solutions. Our APIs and plugins are designed for simple implementation, ensuring smooth, reliable transactions and a consistent checkout experience that builds customer confidence and loyalty.

Bar graph showing business transaction data

Transaction Reporting & Analytics

Gain deep, valuable insights into your sales data and customer behavior through our detailed reports and intuitive analytics dashboards. Track performance, monitor trends, reconcile accounts, and make informed business decisions with real-time access to your transaction information, helping you optimise operations and identify growth opportunities.

Powerful Features for Maximum Efficiency

Our cutting-edge SaaS platform is purpose-built with a robust suite of features specifically designed to simplify your daily operations, significantly enhance the security of every transaction, and ultimately accelerate your business growth in the competitive UK market.

Fast Onboarding

Say goodbye to lengthy paperwork and frustrating delays. Our entirely streamlined and secure online application process is designed for speed and simplicity, allowing most businesses to get set up and fully ready to begin accepting payments quickly, often within 24-48 hours.

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Advanced Security

Protecting your business and your customers' sensitive data is our highest priority. Our platform is fully PCI DSS compliant and employs industry-leading security measures, including tokenization and robust fraud monitoring tools, to ensure every transaction is safe and secure.

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Real-time Reporting

Gain instant visibility into your business performance with our intuitive dashboard offering access to up-to-the-minute transaction data, sales trends, and valuable insights. Track your progress, reconcile accounts efficiently, and make data-driven decisions anytime, anywhere.

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Flexible Integrations

Connect your payment processing seamlessly with the tools you already use. Our platform offers easy integration options for popular e-commerce platforms like Shopify and WooCommerce, leading accounting software such as Xero and QuickBooks, and various existing POS systems.

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Dedicated Support

You're never alone with Britannia Payments. Our UK-based support team comprises payment processing experts ready to assist you with setup, integration, troubleshooting, and any questions you may have, ensuring your operations run smoothly without interruption.

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Competitive Pricing

Maximise your profitability with our transparent and highly competitive pricing structures. We offer bespoke rates tailored to your specific business volume and type, with no hidden fees, ensuring you get the best value for our comprehensive range of services.

Getting Started is Simple

We believe that setting up your payment processing should be straightforward and efficient. Our streamlined onboarding process has been designed to get you up and running quickly, allowing you to focus on what truly matters – serving your customers and growing your business.

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Apply Online

Visit our website and complete the quick and secure online application form. It's designed to capture the necessary information efficiently, taking just a few minutes of your time to initiate the process.

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Get Approved

Once your application is submitted, our expert team conducts a prompt review. We aim to provide you with an approval decision quickly, typically within 24-48 hours, so you can move forward without unnecessary delays.

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Integrate or Receive Hardware

Upon approval, you'll either integrate our online gateway with your e-commerce platform using our simple documentation, or we'll swiftly dispatch your pre-configured payment terminal hardware, ready for use straight out of the box.

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Start Accepting Payments

You're now fully equipped! Begin processing transactions securely and efficiently, whether online, in-store, or on the go. Our dedicated support team remains available to ensure your operations remain smooth and successful from day one.

What Our Clients Say

Hear directly from real UK businesses, just like yours, who have experienced significant positive transformations in their payment processing operations and overall business efficiency since partnering with Britannia Payments.

"Switching our payment provider felt like a huge task, but Britannia Payments made it incredibly seamless. The onboarding was not just fast, but their team was genuinely helpful throughout. Their customer support is truly exceptional – responsive and knowledgeable. Since migrating, our transaction speed and reliability have significantly improved, making checkout a breeze for our customers."

- Sarah Jenkins

Owner, The Little Bakery, Manchester

"As a tech-focused company, we needed a reliable online gateway that integrated seamlessly with our bespoke platform. Britannia Payments delivered exactly that – a robust, developer-friendly API with minimal hassle during implementation. Their powerful reporting features are something our finance team now relies on daily for crucial insights into our online sales performance."

- David Patterson

Tech Lead, Innovate Solutions, Bristol

"Upgrading our in-store payment system was made simple by Britannia Payments. Their modern POS terminals are incredibly user-friendly, requiring minimal staff training, and the initial setup was completely hassle-free thanks to their guidance. Britannia Payments has genuinely made our in-person payments faster, more reliable, and visibly more secure for both our staff and customers across our UK stores."

- Maria Khan

Retail Manager, Urban Outfitters UK, London

"For our small local business, finding affordable and easy-to-manage payment solutions was key. Britannia Payments offered competitive rates and a straightforward process. Their mobile payment system is perfect for our market stalls, allowing us to accept card payments anywhere. It's made a real difference to our sales."

- James Roberts

Owner, The Green Grocer, Oxford

"Handling client payments efficiently and securely is critical for an accounting firm. Britannia Payments' system integrates smoothly with our existing software and provides the detailed, transparent reporting we need for reconciliation. Their security standards give us complete peace of mind when processing client transactions."

- Eleanor Vance

Partner, Vance & Co Accountants, Edinburgh

Frequently Asked Questions

We've compiled answers to the most common questions we receive about our payment services, the application process, security measures, and ongoing support to help you make an informed decision about partnering with us.

How long does the application process take?

Our online application is specifically designed to be quick and easy to complete, taking just a few minutes for most businesses. Once you submit your application, our dedicated team will review it promptly. We typically provide a decision within 24-48 business hours, allowing you to move forward with setting up your payment solutions without unnecessary delays.

What types of businesses do you support?

Britannia Payments is equipped to support a very wide range of businesses across numerous sectors within the UK. This includes traditional retail stores, thriving e-commerce businesses, mobile service providers, restaurants and hospitality venues, professional service firms (like lawyers and accountants), and many others. Our flexible solutions are tailored to meet diverse operational needs.

What are your transaction fees?

We believe in transparent and competitive pricing tailored specifically to your business. Our transaction fees are not one-size-fits-all; they are structured based on factors like your business type, processing volume, and average transaction value to ensure you get the most cost-effective rates. We encourage you to contact us directly for a personalised quote that accurately reflects your specific requirements.

Are your payment solutions secure?

Absolutely. Security is the foundation of everything we do at Britannia Payments. We are fully certified and maintain strict compliance with the Payment Card Industry Data Security Standard (PCI DSS). We employ advanced security protocols, including encryption, tokenization, and sophisticated fraud monitoring tools, to protect all transaction data and sensitive customer information at every step.

Do you offer technical support?

Yes, we provide dedicated, expert technical support to all our clients. Our UK-based support team is available to assist you with everything from initial setup and integration queries to troubleshooting any issues that may arise during your day-to-day operations. We are committed to ensuring your payment processing runs smoothly and efficiently with minimal downtime.

Get in Touch with Britannia Payments

Ready to revolutionise your payment processing, streamline your business operations, or simply have questions about how our solutions can benefit you? Contact our friendly and knowledgeable team today via the form below or use the contact details provided.

Send us a Message

Contact Information

Prefer to reach us directly? You can contact us via phone or email:

Phone:

020 3456 7890

Email:

">info@

Address:

Britannia Payments
10 Pall Mall, 3rd Floor
London, SW1Y 5BL
United Kingdom